Privacy Policy

This Privacy Policy applies to Lime Virtual Studio.

What is this policy about?

This policy sets out how we handle your personal information. It aims to answer the questions you might have about how we handle your personal information. If you have any further questions about Lime Virtual Studio privacy practices, please contact the Lime Virtual Studio team.

What information do we collect about you?

We hold information that you have provided to us about yourself and your business, as well as information about your use of our services. The information that you might have provided to us in registering as a client includes contact details and general business information. The information generated by your use of our services includes details of contact you have with Lime Virtual Studio.

What do we do with this information?

Your personal information may be used to:

  • verify your identity;
  • assist you in seeking our services;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways any products and services provided to you could be improved;
  • research and develop our products and services;
  • gain an understanding of your information, business and advertising needs in order for us to provide you with better products and services; and
  • maintain and develop our business systems.

Are there any other times when we use information about clients for any other purposes or give this information to someone else?

Occasionally Lime Virtual Studio might also use client information for other purposes or share client information with another organisation because:

  • it is required by law;
  • we need to outsource a service which you have requested;
  • we believe it necessary to implement our terms of service;
  • it is necessary to protect the rights, property or personal safety of another Lime Virtual Studio user, any member of the public or Lime Virtual Studio; and
  • the assets and operations of the business are being transferred to another party as a going concern.

Why do you receive advertising information from Lime Virtual Studio?

Lime Virtual Studio strives to offer the best deals in the promotions business, so we like to keep you up to date with our special offers and new services, unless you've specifically asked us not to. Our newsletters intend to provide you with useful information that can help you excel in your business promotions.

Note that we do not intend to inundate you with such communications.

What if you don't want to get told about Lime Virtual Studio's special offers?

We think that's a shame – but we'll certainly respect your choice. Every promotional communication we send to you shall provide you with the option to be removed from our mailing list. If at any time you decide you would rather not receive marketing information from Lime Virtual Studio, please contact the Lime Virtual Studio team.

Do we ever give your information to other businesses?

Lime Virtual Studio recognises the trust you place in us when you give us personal information. Lime Virtual Studio has a strict policy about giving the personal information of its clients to other businesses. Other than with service providers and where it is authorised by law, our policy is that we do not generally give information on clients to other businesses.

Sometimes we use service providers to help us run aspects of our business efficiently, such as couriers and professional advisers, including our accountants, auditors and lawyers. To the extent that these service providers gain access to the personal information of clients, they are covered by strict privacy rules that prevent them from keeping this information for themselves or using this information for any other purposes.

Do we use cookies on our web site?

The use of cookies is an industry standard amongst major websites. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. The Lime Virtual Studio website may use cookies to make your use of the site easier. Most web browsers are set to automatically accept cookies or to warn you when cookies are being used. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Lime Virtual Studio's online services.

You can access the information we keep about you

If at any time you want to know what personal information we hold about you, you may request a copy of your client record by contacting Lime Virtual Studio. You may be required to put your request in writing for security reasons. Lime Virtual Studio reserves the right to charge a fee for searching for, and providing access to your information.

Changing and deleting the information we have about you

If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you want us to delete the information about you on our records, please let us know and we will do our best to delete it unless we need to keep it for legal or service reasons.

How secure is your information?

Lime Virtual Studio endeavours to take all reasonable steps to keep any information we hold about our clients secure. We train our staff and require our data operators to respect the privacy and confidentiality of client information.

Unfortunately, we can't give you an absolute guarantee that client information is always secure. For example, no data sent over the internet is 100% secure. While we do our best, we can't be held responsible for events arising from unauthorised access to your personal information.

What can you do to keep information about you secure?

You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password, or other ID check information. Please notify us immediately if you suspect there is any unauthorised use of your account or there is any other breach of security.

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You, as an individual, are responsible for the security of and access to your own computer.

Are children at risk using Lime Virtual Studio's web sites?

We ask that children under the age of 18 have a parent or guardian verify their registration on our web sites or when submitting online forms. Whilst Lime Virtual Studio and its affiliated sites will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents or guardians to monitor their children's internet usage. Children should always ask a parent before sending any transmission over the Internet.

What happens to your information if you enter it on a different website linked to the Lime Virtual Studio site?

Lime Virtual Studio may provide links to some third party websites outside of the Lime Virtual Studio service. These linked sites are not under our control, so we are not responsible for the conduct of companies linked to our website. Before you enter information on to those sites, we encourage you to look at their Privacy Policy and Terms and Conditions.

Do we have information on people other than clients?

Most of the personal information that Lime Virtual Studio has concerns our clients. But we also keep information about people who have expressed an interest in our services, such as by making an enquiry. This policy applies to those people as well. We also hold personal information on contractors and employees, which are covered by separate policies.

What if ownership of the Lime Virtual Studio business changes?

In the unlikely event that ownership of part or all of the Lime Virtual Studio business changes, client information will be transferred to the new owner of the business.

What to do if you have a problem, question or complaint

If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact the Lime Virtual Studio team. If Lime Virtual Studio becomes aware of any ongoing concerns or problems with client information, we will take these issues seriously and work to address these concerns.

Future changes

Lime Virtual Studio aims to be the best in the promotions industry. That means our business will continue to evolve as we introduce new services and features to our website. Because of this, from time to time, our policies will be reviewed and may be revised. Lime Virtual Studio reserves the right to change its privacy policy at any time. If we do so, we will post an updated version of the policy on its website.

The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

Contacting Lime Virtual Studio

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us.