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The following are answers to some questions you might have. If you still seek clarification, please contact the Lime Virtual Studio team.

I want to obtain some services from Lime Virtual Studio. What do I do?

You must first register with us. As soon as you're done, you can place an order briefing us about your requirements.

Do you offer other services not listed in this website?

Yes we might! While we offer an extensive list of services, every business has unique communication needs which may not be mentioned in our site. This does not necessarily mean we cannot do what you require.

How do I request services not listed in this website?

Please contact the Lime Virtual Studio team, and tell us of your specific requirements.

Is there any cost or obligation to register with us?

No, there is no cost or obligation. Your registration simply serves as means for us to identify you when working on your confidential business matters.

If I register will I be receiving unsolicitated email?

NO! Absolutely not! Lime Virtual Studio collects details about your business, solely to help us help you in our services that you employ. We may occasionally inform you of some special deals that are part of our promotional campaigns, only if we believe that these would be of immense value to you.

We respect your privacy and do not provide your details to any third party. Please read our privacy policy for further details.

How do you maintain confidentiality about my business information?

All Lime Virtual Studio employees and contractors sign confidentiality agreements before we work together. Lime Virtual Studio does not divulge any client information to others. For your piece of mind, we can also sign a confidentiality agreement with you.

Can we really work without meeting face-to-face?

Yes of course! Lime Virtual Studio has been specially set up to work with you, wherever you may be in the world, even when you're travelling! We take full advantage of the internet, to receive your instructions, present proofs and supply the finished product.

We have many satisfied customers who testify to the ease of working this way, and how we have helped them save time and money by eliminating the need to schedule appointments.

Is a deposit prior to commencing a job compulsory?

Yes. Your deposit confirms your interest and authority in obtaining our services. We are unable to commence working on your project till this deposit is received.

Can I pay less than a 50% deposit?

Every project requires exactly 50% of the quoted price to be paid in advance. There are some instances when this requirement may vary:

• If the project is large (requiring more than 80 hours of labour), we will require progressive payments through various stages of the project. The initial payment as a deposit will be 33% or less which will be determined when we provide you with a quote.
• A deposit may not amount to 50% of our fee, when you choose to give us a job without requiring a quote. The standard advance payment for a non quoted job is US$200 which may not work out to be half of the final price charged on your project.

I am not happy about a service I have received from you. Whom can I complain to?

We are not used to receiving complaints, but if you are unhappy about anything, we will take the matter very seriously. Please tell us about your problem by filling in our feedback form.

What equipment do you use?

Lime Virtual Studio is mainly Apple Macintosh based. We also use PCs in a Windows based environment if necessary. We use all popular graphics software. Our Help section provides a list of file formats which we can accept or supply artwork in.

Why do you not give us the fonts used to typeset our work?

Font developers impose strict rules on the distribution of their fonts. If you do not possess a licence to use a font, we are not permitted to supply the font to you. We can however supply you with the typeset material using the correct fonts in an uneditable format, such as in the form of vector paths, rasterised bitmaps; or Acrobat documents (PDF) or Encapsulated PostScript files (EPS) containing embedded fonts.

What is AEST?
Lime Virtual Studio operates from Melbourne Australia which is on Australian Eastern Standard Time (AEST). AEST is 10 hours ahead of GMT.

Contacting Lime Virtual Studio

If you have any question regarding our services, which we have not explained clearly in this website, please contact us.